Common Moving FAQs
When does the time for my move start?
The time starts when the movers arrive at your home or business. You will not be charged for travel time as it is covered by our one-time Service Fee.
What methods of payment do you accept?
For personal moves, we accept credit and debit cards. At this time, we do not accept cash or other forms of payment.
Can I make payment over the phone by credit card?
Yes, Mint Moving can accept credit cards over the phone. A receipt of payment will be sent via email to your email address on file.
How is the time for my move calculated?
The time will start when the movers arrive at your home or business. The time ends when all your items have been delivered. We bill in 20-minute increments based on your hourly rate.
What are your rates for a personal move?
Our rates are based on the time, labor, and equipment necessary for your move. Please contact our office for your current rates!
Are materials included in your hourly rates?
For packing materials such as boxes, shrink wrap, etc., there are additional charges that will be added to the final bill. We do require at least 72 hours notice if you require any materials for your move.
Can I pre-pack my household goods?
Yes! However, please keep in mind, that we do not accept the liability of owner-packed boxes. We do suggest if there are any fragile pre-packed items, that you move them yourself.
What are your damage policies?
We offer Standard Liability Insurance for all personal and business moves. Coverage is calculated at $0.60 per pound, regardless of the current market value. We do offer Full Value Insurance Coverage that can be purchased separately.
How do I file a damage claim?
Please contact our office at (808) 352-2790 for the required documentation.